Head of Retail - SABA

About SABA

SABA is an iconic Australian brand renowned for intelligent design, premium quality, and timeless style. Now in its 60th year, we are evolving to elevate our retail experience, product offering, and customer engagement, reinforcing our premium positioning.

As part of this exciting transformation, we are investing in our physical retail network and rolling out a new store concept in partnership with design house Arent & Pyke. With new locations and refurbishments across all locations in the next 12 months. These spaces will embody SABA’s modern sophistication, enhancing the in-store experience with refined styling, elevated service, and seamless integration with our digital channels.

This is an opportunity to be part of SABA’s next chapter, shaping the future of an iconic brand as we continue to innovate and grow.

The Role

As Head of Retail, you will lead and elevate SABA’s 19-store network across Australia and New Zealand, ensuring an exceptional in-store experience, driving operational excellence, and delivering strong financial outcomes.

This role requires a commercial mindset, strategic leadership, and the ability to inspire high-performing teams. You will work cross-functionally with Buying, Planning, Marketing, and Property to drive growth while executing the brand’s vision across retail.

With an ambitious expansion plan in motion, you will also oversee the opening of two new stores and the refurbishment of seven locations, ensuring that every store reflects SABA’s elevated brand direction.

Key Responsibilities

1.        Strategic Leadership

• Develop and implement the retail strategy aligned with the Brand’s overall objectives
• Recruit, lead, mentor and develop the retail team to foster a high-performance culture
• Set and deliver clear performance goals and KPI’s
• Create a collaborative Brand Culture which aligns the retail team to the Brand vision  

2.        Operational Management

• Oversee daily operation of stores, ensuring operational excellence through people, process and presentation initiatives
• Monitor and analyse store performance metrics including sales, profitability and customer satisfaction
• Optimise store rosters and improve wage controls
• Ensure consistent application of all corporate policies and procedures, including all compliance audits
• Take reasonable care for your own and others health and safety

 3.        Sales and Profitability

• Manage the P&L for the retail division, ensuring cost control and while maximising profitability
• Analyse financial reports to identify trends, opportunities and areas for improvement
• Develop and implement strategies to drive key retail metrics: ATV, in-store conversion, staff productivity/ hr, UPT and window conversion.
• Consistently drives sales to meet and exceed sales budgets. 
• Maintain a productivity focus through top and bottom store initiatives.
• Oversee inventory management, ensuring optimal stock levels and reduce inventory loss due to theft, damage or error.

 4.        Customer Experience

• Foster a customer-centric culture, ensuring outstanding service and satisfaction.
• Implement and monitor customer feedback, addressing any issues promptly.
• Promoting a positive customer journey in store with well executed Brand stories.  
• Implementing and maintaining highest level of visual merchandise (VM). 
• Drive customer retention, customer lifetime value, repeat purchases and improve NPS.

 5.        Team Leadership

• Lead, mentor and develop the retail team, fostering a high-performance culture.
• Ensuring effective communication and collaboration across all levels of the business.
• Conduct regular performance reviews and provide ongoing training and development.
• Assist in the project management (operationally) for all new stores across all stakeholders.